- Uncategorized
- Course Overview
- Lesson 1 - BBS Overview & History
- Lesson 2 - BBS Concept
- Lesson 3 - Understanding UA/UC
- Lesson 4 - At-Risk Behaviour
- Lesson 5 - Behaviour Observation
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Lesson 6 - Step 1 Observation
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6.1 What is BBS Observation?40 xp
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6.2 Reactive Behaviour & PPE40 xp
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Reactive Behavior
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Observing for PPE
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6.3 Specific Job Risk20 xp
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Observing for SJR
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6.4 Tools and Equipment20 xp
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Observing for T&E
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6.5 Safe Work Procedure30 xp
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Observing for SWP
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6.6 Ergonomics20 xp
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Observing for Ergonomics
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6.7 Physical Hazard
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Observation Checklist
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- Step 1 - Plan
- Step 2 - Observe
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Step 3 - Coach
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S3.1 - Coach / Feedback40 xp
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S3.2 Coach/ Feedback30 xp
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S3.3 Safe behaviour Feedback
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Positive & Igniting Words
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S3.4 At-Risk Behaviour Feedback
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S3.5 Step 1 - Communication40 xp
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S3.6 Step 2 -Check20 xp
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S3.7 Step 3 - Coach30 xp
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Tactics for Conflict
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S3.8 Step 4 - Contract30 xp
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S3.9 - Qualities of Observer60 xp
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S3.10 - Feedback & Coaching
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Coaching Tips and Techniques
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- Step 4 - Record
- Course Resources
- Course Certificate
Avoid using igniter words when coaching
Avoid using igniter words when coaching
Positive Words
Cooperation “Good job” Confidence “Looking good” Together
Great
“Excellent work”
“Good thinking”
“Thank you”
“That’s right”
“You’re right”
“We need you”
“Do you know a better way?” “I understand”
Let me help you
Recognition
“Any suggestions?”
“That’s the way”
Safe
“I like your idea”
“I’m concerned”
“I appreciate it”
“Thanks for helping me out” “I observed this behavior...” “Thanks for your leadership” “What do you think?
Igniter Words
“That’s wrong”
“Why don’t you...”
“That’s dumb”
Can’t
Change
Don’t
Reprimand
“You will...”
“When hell freezes over”
Jerk
Corrective action
“It’s your fault...”
Know-it-all
No or “No way”
“Not now, don’t have time...” “Don’t tell me”
“You know better..”
Who cares
“You’re a walking safety hazard” “I marked you”
“I scored you”
“I just do it”
“That was wrong”
“You did ...”
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