Course content

Positive & Igniting Words

Avoid using igniter words when coaching 

Positive Words

Cooperation “Good job” Confidence “Looking good” Together

Great
“Excellent work”
“Good thinking”
“Thank you”
“That’s right”
“You’re right”
“We need you”
“Do you know a better way?” “I understand”
Let me help you
Recognition
“Any suggestions?”
“That’s the way”
Safe
“I like your idea”
“I’m concerned”
“I appreciate it”
“Thanks for helping me out” “I observed this behavior...” “Thanks for your leadership” “What do you think?

Igniter Words

“That’s wrong”
“Why don’t you...”
“That’s dumb”
Can’t
Change
Don’t
Reprimand
“You will...”
“When hell freezes over”
Jerk
Corrective action
“It’s your fault...”
Know-it-all
No or “No way”
“Not now, don’t have time...” “Don’t tell me”
“You know better..”
Who cares
“You’re a walking safety hazard” “I marked you”
“I scored you”
“I just do it”
“That was wrong”
“You did ...” 

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