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S3.5 Step 1 - Communication

40 XP
S3.5 Phase 4C Step 1O.mp4
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There is no peer responses to assess.

1. Observer should make use of factual statement to avoid debate.
2. Observer should talk about behaviour, not about person.
3. Observer should remain quiet and wait for response to discuss.
4. Observer should avoid igniter words like “you” during communication.