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S1.2 - Plan Phase

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S1.2 Phase 1 Plan.mp4
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There is no peer responses to assess.

1. Plan phase has to decide a time and place to observe the critical activity.
2. First question to ask is - When and how often the observation will be done?
3. One can decide to carry out the observation ideally several times each day or random time of the day or during peak activity period.
4. Observing own colleague or other employees depends upon the activity chosen for observation.